Last Updated: June 25, 2026
This Privacy Policy explains how LeadFlow Systems ("LeadFlow Systems," "we," "our," or "us") collects, uses, shares, and protects your information when you submit a service request through our website or form, or communicate with us by text message. By using our site, submitting your information, or communicating with us, you agree to the practices described below.
We may collect the following information when you contact us or submit a request:
Name
Phone number
Email address
Service address
Description of your service request
Photos or videos you upload
Appointment availability
Any additional details you voluntarily provide
We may also collect limited technical information such as IP address, browser type, device information, and website usage data.
We use your information to:
Contact you about your service request
Provide estimates or schedule service
Respond to missed calls or inquiries
Operate, secure, and improve our customer service and communications
Comply with applicable legal obligations
We do not sell, rent, or trade your personal information.
By providing your mobile phone number, you consent to receive transactional text messages from us related to your inquiry or service request. These may include missed-call follow-up messages, requests for additional information, appointment scheduling, and service updates.
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. For help, reply HELP or contact us using the information below.
Marketing or promotional messages are sent only if you separately provide your express consent.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with third parties except messaging providers, carriers, aggregators, and service providers solely as necessary to deliver the messaging services you requested.
Your information is stored securely in our CRM system. Our safeguards include:
Encryption of data in transit and at rest
Restricted, role-based access to authorized personnel
Ongoing monitoring of system security
No method of electronic transmission or storage is completely secure, but we take reasonable steps to protect your information.
We share your information only as necessary to:
Respond to and process your service request
Schedule or assign service
Operate our platform through trusted third-party service providers (such as telephony, messaging, and CRM providers)
These providers are permitted to use your information only as necessary to provide services on our behalf. We do not sell or rent customer information, and we do not share your SMS consent or mobile opt-in information for any third party's marketing purposes.
We may disclose information when required by law or valid legal process, or to protect our rights or investigate fraud or security issues.
We retain your information only as long as reasonably necessary to provide services, maintain business records, meet legal obligations, and resolve disputes. When no longer required, information is securely deleted or anonymized where appropriate.
You may request to access, update, or delete your information, or to stop receiving messages, subject to applicable legal obligations. To exercise these rights, contact us using the information below.
LeadFlow Systems
Email: [email protected]
Phone: 704-641-5508
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.